Privacy Policy
Effective January 1, 2026
E&M Lake Elsinore Concrete & Masonry, lakeelsinoreconcreteandmasonry.com, quotes@lakeelsinoreconcreteandmasonry.com
Who we are and what this policy covers
E&M Lake Elsinore Concrete & Masonry is a masonry contractor in Lake Elsinore, CA. This policy explains what information we collect when you use our website, how we use it, how long we keep it and what you can ask us to do with it.
It covers this website, starting from our home page, and the messages you send us through it. It doesn't cover other websites we link to, because those sites have their own policies. You can read more about our business on our about page.
Information you give us
When you ask for an estimate or send us a question, we collect what you type into the form. That usually means your name, phone number, email address, the address of the property and a description of the work you have in mind. If you call or email us, we keep the details you share so we can follow up on your job.
Our contact form is run by an outside form service, so the information you enter passes through that service before it reaches us. We only ask for what we need to answer you and quote the work, so please leave out anything sensitive, such as payment card numbers.
Information collected automatically, including cookies and analytics
Like most websites, ours may collect some technical information when you visit. This can include your browser type, device type, the pages you look at, how long you stay and the website that sent you here. It's collected in general terms and isn't used to identify you by name.
We may use cookies, which are small files your browser saves, and analytics tools to see how people use the site. That tells us which pages are useful and which ones need work. You can block or delete cookies in your browser settings, and the site will still work, though some features may not remember your choices.
How we use your information
We use what you send us to answer your request, schedule an estimate, prepare a quote, do the work you hire us for and stay in touch about that job. We use the technical information to keep the site running and to make it easier to use.
We don't sell your personal information. We don't rent it out or trade it to other companies for their marketing.
Who we share it with
We share information only when it's needed to run our business or when we have to. That includes the services that host this website, process our contact form and provide analytics, and they handle your information on our behalf.
We may also share information if the law requires it, to respond to a valid legal request or to protect our rights, our customers or the public.
How long we keep it
We keep estimate requests and job records for as long as we need them to serve you, answer questions about past work and keep the business records we're required to keep. When we no longer need the information, we delete it or remove the details that identify you.
Analytics information is kept in summary form for as long as it helps us understand how the site is used.
How we protect it
We take reasonable steps to keep your information safe, and we limit who can see it to the people who need it to handle your job. No website or email system is completely secure, so we can't promise that information sent over the internet will never be intercepted.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. You can also ask us to stop contacting you at any time. We'll do what you ask unless we have to keep certain records by law, and if so we'll tell you.
Depending on where you live, state law may give you more rights over your personal information. We'll honor those rights when they apply to you. We may need to confirm who you are before we act on a request, so we don't hand your information to the wrong person.
Children's privacy
Our website is meant for homeowners and adults arranging work on a property. We don't knowingly collect personal information from children under 13. If you think a child has sent us information, contact us and we'll delete it.
Changes to this policy
We may update this policy when our website or the services we use change. When we do, we'll post the new version on this page, and it applies from the time it's posted.
How to raise a privacy concern
If you have a question about this policy, want to make a request about your information or think we've handled it the wrong way, reach out through our contact page or call us at (951) 579-7076. We're available Mon–Sun, 6 AM–11 PM.
We respond within 1 business day and will work with you to sort it out.